Terms of service

1) There is $100.00 non-refundable deposit. There is no refund upon the cancellation of the booked event. The deposit is non-refundable to any store credit.

2) Once the deposit is paid, changes for event date, time and room are not suggested. If there is any change requested, please advise us 12 days in advance of your event.

Note: dates/time for party room(s) are subject to availability at that time. More than one time change or shorter than 12 days’ notice will be charged a $50.00 fee per transaction change.

3) Package upgrade is allowed, but deadline for upgrade should be 3 days prior to the event. Receiving a bigger room is not guaranteed after upgrading, as it is based on room availability. No upgrade is allowed after deadline. Please email us about your upgrade : booking.happykingdom@gmail.com

4) Package downgrade is not allowed if you booked a combined room ( Kingdom room + Unicorn room).

5) This is Sock Only Playground, please bring your own non-slip socks, or buy non-slip socks at our playground.

6) Birthday child (1 kid limit) is not included in the child.

7) Children under 12 months old are permitted and excluded from the total guest counts. All items included in the packages would also exclude any child under 12 months old.

8) Host(s) is suggested to distribute the waiver forms to guests before the event day. All guests must be on a signed waiver prior to entering and get the wristband. The host(s) is responsible to inform the guests that the parents/guardians are responsible to supervise their own kids in the playground, party room and arcade.

Waiver Online Link : torontowaiver.happykingdom.ca

9) Happy Kingdom will only proceed with providing the items on each package or any add-on(s) as requested.

10) Happy Kingdom doesn’t provide any food or drink. The host(s) can bring outside food and non- alcoholic drink to the party. The host(s) is responsible for any allergies of all attendees.

11) Host(s) can only come 30 minutes earlier to do setup. Happy Kingdom is responsible for the setup and cleanup of the party room but not responsible for the room decoration. You are welcome to bring your own decoration but only painter's tape can be used to decorate rooms. No confetti, pinatas, sparklers, silly string, or glitter.

12) Each additional half-hour will be charged $90 for Friday, Saturday, Sunday, PA Day, and Holidays, and $60 will be charged from Monday to Thursday (under the premise that no upcoming party is booked for the room).

Note : Holidays include: All Public Holidays, School Holidays ( Winter and Summer).

13) All guests must immediately vacate the party room at the end of the party.

14) Combined Room (Kingdom Room& Unicorn Room) is for above 30 kids & 30 adults’ packages only (package D and E).

15) Happy Kingdom is not responsible for any personal items lost inside/outside the facility.

16) Parties may reschedule for any day/time that is available due to inclement weather.

17) If you have any changes, you can send the information to our email booking.happykingdom@gmail.com or call us directly at (416)769-7272, and you will get the final confirmation by email before deadline.

18) All adults and children are required to follow the public health measures, advice, and restrictions when visit our playground.